Lab to Live: Human empathy & conversational AI: banking, transformed

Lab to Live: Human empathy & conversational AI: banking, transformed

In a world that’s becoming increasingly automated, HSBC chose to welcome more personal customer contact instead of less. Although providing trusted, top-quality service for millions of customers demands a highly creative solution. Enter compassionate, conversational AI. This session looks at what compassionate AI means, and how every brand can tap into this philosophy for better customer engagement.

Nathan Pearson – Global Head of Conversational Banking – HSBC
Laura Ball – Senior Conversational Banking Experience Manager – HSBC
Alex Spinelli – CTO – Liveperson (Moderator)

#CogX2021 #JoinTheConversation

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