Angie Jones recounts how Block moved from widespread AI tool use toward agents integrated into engineering work. She describes a maturity model, a group of engineer champions and repository-specific instructions and workflows.
Jones explains how teams assigned tasks to agents through existing tools, then addressed review bottlenecks and resource contention with automated review and isolated cloud workspaces. She reports internal metrics and describes an orchestrator using a machine-readable view of services and dependencies.
She closes by reflecting on layoffs and questioning the relationship between automation and employment. Her account is a firsthand experience and the reported metrics are not independently verified in the talk.
Watch on YouTube
