Karan Vaidya compares the support systems available to coding agents with the fragmented environment facing agents in sales, support and other knowledge work. Repositories, version history, tests and review boundaries give coding agents a clear working environment. Business tasks instead often span disconnected applications, separate logins and undocumented practices.
Karan Vaidya proposes six infrastructure foundations: centralizing access, recording action history, building organizational context, verifying results, enforcing governance and supporting reversibility. Action records can help agents learn how previous tasks succeeded while giving people evidence of what actually happened. Accumulated records can also expose recurring workflows and user preferences.
Karan Vaidya distinguishes technically successful actions from appropriate ones. An email can reach a valid address while still being an unwanted message. He recommends drafts, realistic sandboxes and policy checks before consequential actions, with access restrictions enforced outside the agent rather than relying entirely on prompts.
Karan Vaidya notes that knowledge-work actions do not always have the equivalent of a code revert. Reversible operations can have recovery paths, while irreversible actions require stronger checks before execution. His central recommendation is to invest in the surrounding infrastructure instead of assuming that better models alone will make business agents dependable.
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