What is workflow routing?

Definition

Artificial intelligence workflow routing determines where a task or result should go next. A routing decision can use workflow state, role ownership, dependencies, completion evidence, risk and whether human approval is required.

Explicit routing reduces manual coordination and prevents work from disappearing between teams. The system should record why a destination was chosen and preserve a safe exception path when ownership or requirements are ambiguous.

Acronyms and aliases

agent work routing synonymAI workflow routing variantartificial intelligence workflow routing variant

Frequently asked questions

What can AI workflow routing send work to?

It can send work to another agent, a human stakeholder, a validation service, a queue or an external engineering tool.

Why should workflow routing be auditable?

An audit trail shows who or what received work, why it was routed there and whether required approvals were respected.

Videos explaining workflow routing