ElevenLabs chief revenue officer Ashley Kramer joins MTS to discuss the company’s voice agent deployments and partner network. She describes work with Clover Health on inbound questions and outreach, framing patient experience as an important goal.
Kramer explains how deployment teams adapt voice systems to a customer’s needs and gives examples in telecoms, hospitality, banking and translation. Her account of reported improvements is presented as a company claim.
She discusses the challenges of integrating voice agents with enterprise systems and argues that testing and controlled deploymentEvaluation is the systematic assessment of a system's behaviour or results against explicit criteria. can help teams move beyond pilots. Her predictions about adoption are her own outlook.
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