Theo Jaffee interviews ElevenLabs chief revenue officer Ashley Kramer about voice-model expressivity, latency and conversational contextA voice assistant is an AI system that responds to spoken requests and can carry out connected tasks or provide spoken answers.. Ashley Kramer argues that useful interaction increasingly matters alongside model intelligence, with applications in support, healthcare scheduling and restaurant bookings.
Ashley Kramer describes ElevenLabs' internal sales and legal agents and the use of APIs, low-code tools, evaluationEvaluation measures how well an AI system performs against defined tasks, criteria and failure conditions using repeatable evidence. and guardrailsA guardrail is a technical or procedural control that limits unsafe, disallowed, deceptive, or otherwise unwanted AI behavior.. Customer results and product capabilities are company claims rather than independently verified outcomes, and integrations should fit existing business systems.
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