Atul Ramachandran says chat and citations do not fulfill the promise that vertical AI will save customers time. A chat interface still asks the user to participate in each step, while citations often shift verification work back onto the person the system was meant to help.
Filed instead designs tax workflows as a conveyor belt. Users delegate a jobAI agent delegation assigns a bounded task, context, authority, and expected result from one participant to an agent or another agent., monitor progress and intervene at explicit exception pointsHuman-in-the-loop AI keeps a person involved in reviewing, correcting, approving, or guiding an AI system's work., while the product carries work across the remaining stagesWorkflow automation uses software or AI to complete a connected sequence of routine steps with less manual effort. with clear state and review boundaries.
Ramachandran proposes measuring weekly active sessions rather than maximizing weekly active users or time in the product. A successful delegation system should complete more supervised workAgent completion verification checks evidence that an agent achieved the requested outcome rather than merely producing intermediate work. while requiring less direct participation from each customer.
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