Process mapping makes work visible by identifying what should happen, why it matters and which boundaries apply. A useful map can cover inputs, outputs, decisions, responsible roles, dependencies and exceptions.
For agent-supported work, the map should capture the intended outcome and constraints without assuming an agent must imitate every human step. This leaves room for a more efficient implementation while preserving the business requirement.
ELI5
Process mapping is like drawing a map of how a job gets from start to finish. The map shows the destination and important rules, not only every footstep one person currently takes.
For example, instead of telling an agent to copy ten manual spreadsheet steps, a team can define the required monthly report, approved data sources and checks that the final result must pass.
