Greg Isenberg describes a possible shift toward agents discovering, evaluating and using software on behalf of people and organizations. His predictions about adoption and market size are presented as forecasts.
He outlines potential infrastructure including agent identity, permissionsAn agent permission boundary defines and enforces which resources and actions an automated agent is allowed to use., inboxes, payments, memory and audit trailsAI agent memory is stored information that an agent can retrieve and use across steps, sessions, or changing contexts., and offers examples involving procurement, support and travel.
He also discusses machine-readable documentation, tool interfacesAgent tool use lets an agent call bounded external capabilities so it can retrieve information or change state beyond generating a response. and agent-focused analytics as ways businesses might make services easier for agents to use.
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