Nicolas Sharp tells Sophia Dew that AI agents could handle work across a customer relationshipCustomer relationship management organizes information and workflows for a company's interactions with customers, prospects, and other contacts. rather than following a fixed sales pipeline, while people remain important to the process.
Sharp describes Attio’s approach to maintaining customer contextContext engineering designs how relevant instructions, evidence, state and tool information are assembled for a model's task., routing model tasks and exposing a SQL interface to agents with business rules and access controlsAn agent permission boundary defines and enforces which resources and actions an automated agent is allowed to use. behind the query layer.
He presents the company’s benchmark claims and future plans as its own assessments; the interview does not independently establish the results or security guarantees.
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